British Gas and Phoenix are among the big players in the gas industry. When you are looking to buy or replace a boiler, have heating for your house or get a refill for gas, you will consider one of these among the others. Naturally you will want to have the best and for the home owner the best company is the one that will have a fair price, good customer service, fair bills and helps to save energy. Let’s take a closer individual look at each of these gas companies as follows.
British Gas is ranked among the big six gas companies in Britain supplying over 12 million homes in the UK and currently operating under the slogan “Looking after your world”. Some of the services it offers are as follows:
- Gas and electricity
- Central heating and boilers
- Home electricity
- Energy saving products
The company has a wealth of experience in the gas industry serving British homes for a number of decades and its huge customer base must be a testament to its services provided.
With the increasing need for the world to go green, British Gas has helped a number of communities in Britain to become greener and has invested two million pounds into microgeneration and energy saving and generation. It is a combination of technology and more energy efficiency methods to regulate the use of energy.
When it comes to customer service, British Gas has been praised by a number of customers for its quick reaction to complaints by their staff. Many people who have needed boilers replaced or repaired, were happy to call the company and receive good service within a shortest time period.
In terms of price, British Gas offers industry competitive prices, nothing far more expensive than its competitors. There are also a number of discounts available, for example they are currently offering a discount of up to 220 pounds off on a new boiler.
In general the company’s main strength is its customer service. In a recent survey by switch.which.co.uk it was commended for handling of clients complaints and for delivering fair and easy to understand bills.
This is the largest and biggest gas distributor in Northern Ireland. It was founded in 1996 by British Gas plc. It is believed to supply gas to about 50 percent of the population of Northern Ireland. It is celebrated for its great corporate responsibility and has been recognized with an award for this.
Some of the services it provides include:
- Boiler service, care and repair
- Heating control upgrades
- Inspection certificates
- Carbon monoxide detection
- Gas supply
Although it was founded in the 1990s, it has managed to impose itself as the most efficient gas provider in the Belfast area and offers good servicing for boilers. Although they may not have special discounts on boilers, they do offer a competitive price for repair at 65 pounds inclusive of taxes.
A number of people have written good reviews about the company and its staff who they have described as professional and able to deliver good service in a timely period.
In Northern Ireland some companies seem to score higher than Phoenix but experts believe this is because such companies operate in a different fashion so their customer care may seem better than phoenix but it is probably superior in its own fashion of operation.
When customers call for boiler servicing, phoenix provides the following under the boiler servicing service:
- Gas soundness test
- Visual inspection of exposed pipes
- Boiler efficiency test and analysis including adjustments if necessary
- Assessment of ventilation
- General safety of the boiler
British Gas and Phoenix Gas however operate in different markets therefore it is hard to compare them directly although there are certain things that stand out like the fact that British Gas has got much more experience in the gas business and has the capacity to serve a much larger market than Phoenix.
When it comes to promoting energy efficiency, British Gas tends to take the lead in that field as well with more products that are geared at promoting energy efficiency.
Phoenix though is slightly cheaper than British Gas and clients are happy with the service provided by the company. It also seems to provide more boiler services than British Gas.Read More